Yes. Appointments can be cancelled or rescheduled through the Nexa Nurse app. Cancellation and rescheduling policies may vary depending on how close the request is to the scheduled visit.

Yes. Every nurse on the Nexa Nurse platform undergoes credential verification, license validation, background screening, and onboarding before being approved to provide care services.

Yes. In addition to nursing care, Nexa Nurse provides caregivers and care assistants who can support elderly individuals with daily living activities, companionship, mobility assistance, and long-term care needs.

Nexa Nurse accepts debit cards, bank transfers, and other approved digital payment methods through our secure payment system.

Nexa Nurse serves clients across all 36 states of Nigeria and the Federal Capital Territory (FCT). Through our digital platform, individuals and families can request nursing care and caregiver services nationwide. Service availability and response times may vary depending on location, but our goal is to make quality healthcare accessible to every Nigerian, wherever they are.

Yes. With the client's consent, authorized family members can receive visit notifications, appointment updates, and care status information through the Nexa Nurse platform. This helps families stay informed and reassured about their loved one's care.

Nexa Nurse is not a replacement for emergency medical services. In a medical emergency, you should immediately contact your local emergency services or visit the nearest hospital. If a nurse encounters an emergency during a visit, they will follow established clinical protocols, provide immediate assistance within their scope of practice, and coordinate emergency medical support when necessary.

Yes. Nexa Nurse operates 24 hours a day, 7 days a week, including weekends and public holidays. Availability may vary by location and service type, but our platform is always accessible for bookings, support requests, and care coordination.

Yes. If you have previously worked with a nurse through Nexa Nurse and would like to continue receiving care from the same professional, you can request them when making a booking. Assignments are subject to the nurse's availability and scheduling.

We understand that timely care is important. If a nurse/Caregiver is delayed due to traffic, weather, or other unforeseen circumstances, you will receive updates through the Nexa Nurse app. If a significant delay occurs, our support team will work to provide an alternative caregiver whenever possible.

Nexa Nurse offers both scheduled and on-demand services. Depending on your location and the availability of healthcare professionals, a nurse/caregiver can often be assigned within a few hours. For urgent requests, our team works to connect you with the nearest available nurse as quickly as possible.