Managing Your Profile and Deleting Your Nexa Nurse Account
For security, privacy, and safety reasons, most profile information on Nexa Nurse cannot be edited or deleted directly by users, whether you are a Health Professional or a Patient.
This is an intentional security measure designed to protect users, prevent unauthorized changes, and maintain the integrity of the Nexa Nurse Platform.
Why Can’t I Edit or Delete My Profile Information?
Restricting direct changes to certain profile information helps prevent situations where a user could:
- Quickly change important personal or account information.
- Change details to impersonate another person.
- Make unauthorized changes after a booking or transaction.
- Alter identity or professional information after verification.
- Delete or modify information to avoid responsibility for an issue, dispute, transaction, or investigation.
How Can I Change My Information?
If you need to edit, change, or delete information that cannot be modified directly from your profile, please contact the Nexa Nurse Support Team.
Our Support Team will review your request, verify your account where necessary, and make the appropriate changes where permitted.
Important: Do not create another account simply because you need to change your information. Contact Nexa Nurse Support for assistance.
How to Request Account Deletion
For security and safety reasons, Patients and Health Professionals cannot delete their Nexa Nurse accounts directly through the app.
If you wish to permanently delete your account, you must contact the Nexa Nurse Support Team.
Account Deletion Process
- Contact the Nexa Nurse Support Team through the available support channels on the Platform.
- Request account deletion.
- Provide the information required to verify your identity and account ownership.
- Nexa Nurse will review your account and any relevant outstanding matters.
- Once it has been confirmed that deleting the account will not interfere with an ongoing transaction, investigation, dispute, legal, security, or other relevant matter, the deletion process will proceed.
Why Is Account Deletion Reviewed?
Nexa Nurse may delay or decline an account deletion request where deleting the account could:
- Interfere with an ongoing investigation.
- Affect an unresolved booking, payment, refund, or dispute.
- Prevent Nexa Nurse from addressing suspected fraud or misconduct.
- Conflict with applicable legal, regulatory, or security requirements.
- Otherwise create a significant issue for Nexa Nurse or other users.
This does not mean that an account can never be deleted. Every deletion request will be reviewed based on the circumstances of the account.
How Long Does Account Deletion Take?
The account deletion process takes up to 7 days after the deletion request has been received and the necessary identity verification and account review have been completed.
During this period, Nexa Nurse may carry out the necessary checks before permanently deleting the account.
Important Information About Account Deletion
Deleting your account is different from simply logging out of the Nexa Nurse App.
Once an account deletion request has been approved and completed:
- You may no longer be able to access your Nexa Nurse account.
- Associated platform features may no longer be available.
- Relevant account information may be handled in accordance with applicable legal, regulatory, security, and record-keeping requirements.
If you need to change your profile information or delete your Nexa Nurse account, please contact Nexa Nurse Support through the available support channels on the Platform.