Having Issues Uploading Certificate/Documents
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If you are having trouble uploading your certificate during Health Professional Registration on the Nexa Nurse App, please check the following:
1. Check the file size
Each certificate or document must not be more than 10MB.
2. Check the number of documents
You can upload up to 5 documents during the registration process.
3. Check the file format
Nexa Nurse accepts the following file formats:
- JPEG
- JPG
- PNG
If you are still unable to upload your certificate:
- Make sure the file is in one of the accepted formats.
- Ensure the file size is below 10MB.
- Try uploading a different copy of the document.
- Check that your internet connection is stable.
- Close and reopen the app, then try again.
If the problem persists, please contact Nexa Nurse Support for assistance.