I Didn’t Receive My OTP

If you have completed your registration but have not received your OTP (One-Time Password), please don’t worry. In most cases, the OTP may have been filtered into another folder or the email address entered during registration may be incorrect.

1. Check Your Spam or Promotional Folder

If you cannot find the OTP in your main inbox, please check your:

• Spam/Junk folder
• Promotions folder
• Other/Updates folder, if available

Sometimes, email providers automatically move automated emails into these folders.

2. Check Your Email Address

Please make sure that you entered the correct email address during registration.

If the email address was entered incorrectly, the OTP will be sent to the wrong address.

Always double-check your email address before submitting your registration.

3. How Long Should the OTP Take?

Your OTP should normally arrive within 2–15 seconds after you request it.

Please wait a few seconds and check your inbox and other folders before requesting another OTP.

4. Still Haven’t Received Your OTP?

If you have checked your email address, Spam/Junk, and Promotions folders and still haven’t received the OTP, please try requesting a new OTP.

Important: Always ensure you use the correct email address and check your Spam or Promotions folder whenever you cannot find the OTP in your inbox.