Creating and Responding to Support Tickets

If you need assistance, you can create a support ticket using any of the following methods:

Option 1: Submit a Support Request
Complete the support form on the Nexa Nurse website or mobile app. Once submitted, a support ticket will be created automatically, and our support team will begin reviewing your request.

Option 2: Send an Email
You can also create a support ticket by sending an email directly to any of our official support email addresses linked to our support system. Your email will automatically generate a support ticket.

How to Reply to a Support Ticket

Once a support agent responds to your ticket, you will receive an email notification.

You can continue the conversation in either of these ways:

Reply to the Email
Simply reply to the email you received. Your response will automatically be added to your existing support ticket.

Reply Through the Support Portal
Each support email includes a secure link to your ticket. Click the link to open the ticket in your browser, where you can read updates and submit additional replies.

Using the Help Center

In most cases, you do not need to log in to manage your support ticket, as all updates are sent directly to your email.

However, you may need to access the Help Center if:
• You accidentally deleted the support emails.
• You did not receive the email notification.
• You want to view or continue an existing conversation online.

To access your tickets, simply sign in to the Help Center using the same email address you used when creating the support ticket. This allows the system to locate and display all your existing support requests.