Nexa Nurse Booking Types

Nexa Nurse provides different booking options to accommodate different care needs. Depending on the service selected and the availability of qualified professionals, clients may choose from Instant Booking, Scheduled Booking, Multi-Date Booking, or Subscription Booking.

The appropriate booking type depends on when care is needed, how often care is required, and the nature of the service.

1. Instant Booking

What is Instant Booking?

Instant Booking is designed for clients who need a healthcare professional to provide a service as soon as possible, subject to professional availability.

Instead of selecting a future date several days ahead, the client requests a professional who is currently available or able to provide the service within the applicable immediate booking window.

When should I use Instant Booking?

Use Instant Booking when:

• You need care urgently but it is not a medical emergency
• You need a professional to visit within a short period
• The required service is available for instant booking
• You are flexible enough to accept an available professional

How does Instant Booking work?

1. Select the required service.
2. Choose Instant Booking where available.
3. Confirm the service location.
4. The platform searches for eligible professionals offering that service.
5. Available professionals within the applicable service area are displayed.
6. Select your preferred professional.
7. Provide any relevant notes or documents.
8. Submit the booking request and follow the payment/confirmation instructions.

How does Nexa Nurse find professionals for Instant Booking?

The platform considers factors such as:

• Selected service
• Professional type
• Current availability
• Location and distance
• Verification status
• Existing bookings or schedule conflicts
• Online or recent availability

The search may initially consider professionals within a closer distance and expand the search area where necessary to find suitable available professionals.

Important

Instant Booking is not an emergency medical service. If a situation is life-threatening, seek immediate emergency medical attention.

2. Scheduled Booking

What is Scheduled Booking?

Scheduled Booking allows you to book a healthcare professional for a specific future date and time.

It is suitable when you know when care will be required and want to arrange the service in advance.

When should I use Scheduled Booking?

Use Scheduled Booking when:

• You know the exact date care is required
• You need care at a specific time
• You are planning a hospital discharge follow-up
• You need a nurse or caregiver for a planned visit
• You want to arrange care ahead of time

Examples

You might use Scheduled Booking for:

• A wound dressing visit tomorrow at 10:00 AM
• Post-operative nursing care after discharge
• A scheduled elderly-care visit
• An antenatal or postnatal nursing visit
• A planned injection administration
• An ECG recording at home

How does Scheduled Booking work?

1. Select the service.
2. Choose Scheduled Booking.
3. Select the required date.
4. Select the preferred time.
5. Confirm the service location.
6. The platform identifies eligible professionals available at that time.
7. Select a professional.
8. Add relevant notes or documents.
9. Submit the booking request.

What should I consider?

When selecting a scheduled time, ensure that:

• The patient will be available.
• The location is accessible.
• Any required medication, equipment or documents are ready.
• The requested professional can reasonably reach the location at the selected time.

3. Multi-Date Booking

What is Multi-Date Booking?

Multi-Date Booking allows a client to arrange the same or related care service across multiple specific dates in a single booking process.

Instead of creating separate bookings for every visit, you can select several dates according to the patient’s care requirements.

When should I use Multi-Date Booking?

This option is useful when care is required on several specific dates but does not necessarily need to occur every day.

For example:

• Monday, Wednesday and Friday nursing visits
• Wound dressing on specific dates
• Several post-operative follow-up visits
• Multiple caregiver visits during a recovery period
• Repeated monitoring appointments

How does Multi-Date Booking work?

1. Select the required service.
2. Choose Multi-Date Booking.
3. Select the dates on which care is required.
4. Select the applicable time for each visit.
5. Confirm the service location.
6. Review the selected dates and times.
7. The platform checks professional availability for the requested visits.
8. Select an eligible professional where available.
9. Add relevant notes or documents.
10. Submit the booking request.

Important

Each selected date and time represents a separate care visit within the multi-date booking arrangement.

Professional availability may differ from one date to another. Therefore, availability for one date does not automatically mean the same professional will be available for every selected date.

4. Subscription Booking

What is Subscription Booking?

Subscription Booking is designed for clients who require ongoing, recurring care rather than a single visit.

It is suitable for patients who need continuing support over a defined period or according to a recurring care arrangement.

Depending on the service, subscription arrangements may include options such as:

• Daily Visits
• Live-In Care

When should I use Subscription Booking?

Consider Subscription Booking when care is required:

• Every day
• Repeatedly over an extended period
• According to an ongoing care routine
• For long-term elderly care
• For continuing caregiver support
• For patients requiring regular nursing visits

Examples

Subscription Booking may be suitable for:

• Long-Term Caregiver Support
• Long-Term Nursing Support
• Elderly care
• Dementia support
• Post-operative recovery
• Chronic condition monitoring
• Continence care
• Ongoing personal care
• Other services that support recurring care

Daily Visit

A Daily Visit arrangement is intended for clients who require a professional to visit the patient’s home regularly according to the agreed schedule.

For example, a client may require a caregiver to visit every day to provide personal care, companionship and assistance with daily activities.

Live-In Care

Live-In Care is intended for situations where a caregiver or appropriate professional is required to remain with the client for an extended period, subject to the service’s eligibility and applicable arrangements.

This may be suitable for individuals who require continuous companionship, assistance or supervision at home.

How does Subscription Booking work?

1. Select an eligible service.
2. Choose Subscription Booking.
3. Select the applicable subscription arrangement.
4. Provide the required care period and other booking information.
5. Confirm the service location.
6. Review available professionals.
7. Select a suitable professional where available.
8. Provide relevant care information, notes and documents.
9. Submit the booking request.
10. Review the booking details and confirmation provided by Nexa Nurse.

Choosing the Right Booking Type

Simple Guide

I need someone as soon as possible → Instant Booking

I need someone on a specific future date → Scheduled Booking

I need visits on several selected dates → Multi-Date Booking

I need regular or ongoing care → Subscription Booking

Important Notes About Booking Types

Not every service is necessarily available under every booking type. The available options depend on the service, professional category, professional availability, location, duration and other applicable booking requirements.

Before confirming a booking, carefully review:

• Service selected
• Booking type
• Date and time
• Service location
• Patient/client information
• Professional selected
• Booking notes
• Required documents or instructions

If your care needs change after making a booking, use the appropriate Nexa Nurse support channel for assistance rather than creating unnecessary duplicate bookings.