General Information Before Booking a Nexa Nurse Service
Before booking any service, clients should provide accurate information about the person receiving care. This helps Nexa Nurse identify the appropriate professional and service.
Where applicable, be prepared to provide:
- Patient/client name
- Age and relevant personal information
- Service location
- Reason for requesting care
- Relevant medical condition or care requirement
- Current medications
- Allergies
- Existing care instructions
- Relevant medical or hospital records
- Preferred date and time
- Additional notes or supporting documents
Choosing the Right Professional
Nexa Nurse services may be assigned to a Registered Nurse, Caregiver, or another appropriate professional category depending on the service.
Clinical procedures and nursing services should be performed only by appropriately qualified healthcare professionals within their professional scope.
Caregiver services are generally focused on non-clinical assistance, personal care, companionship, mobility support and activities of daily living.
What Happens After You Book?
After selecting a service, the Nexa Nurse platform can use the selected service, booking requirements, location, availability and other relevant criteria to identify eligible healthcare professionals.
Depending on the booking type, clients may choose:
- Instant Booking – for immediate care requests
- Scheduled Booking – for a specific future date and time
- Multi-Date Booking – for multiple selected dates
- Subscription Booking – for recurring or ongoing care arrangements
The available booking type depends on the service and professionals available on the platform.
When to Seek Emergency Care
Nexa Nurse home-based services should not be used as a substitute for emergency medical treatment.
Seek immediate emergency medical assistance for situations such as:
- Severe difficulty breathing
- Loss of consciousness
- Severe chest pain
- Uncontrolled bleeding
- Suspected stroke
- Severe allergic reaction
- Serious injury
- Other symptoms that appear immediately life-threatening
For non-emergency concerns, a healthcare professional can help determine the appropriate next step.