{"id":1701,"date":"2026-06-19T12:09:17","date_gmt":"2026-06-19T12:09:17","guid":{"rendered":"https:\/\/help.nexanurse.com\/articles\/knowledge-base\/"},"modified":"2026-06-27T21:35:12","modified_gmt":"2026-06-27T20:35:12","slug":"knowledgebase","status":"publish","type":"page","link":"https:\/\/help.nexanurse.com\/articles\/","title":{"rendered":"Knowledge Base"},"content":{"rendered":"\t\t<div id=\"epkb-modular-main-page-container\" role=\"main\" aria-labelledby=\"epkb-modular-main-page-container\" class=\"epkb-css-full-reset eckb_mp_active_theme_bizix\">\t\t\t\n\t\t\t<div id=\"epkb-ml__row-1\" data-feature=\"search\" class=\"epkb-ml__row\">                \n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \n\t\t\t<!-- Classic Search Layout -->\n\t\t\t<div id=\"epkb-ml-search-classic-layout\">    \t\t<div class=\"epkb-ml-search-title\">How Can We Help?<\/div>   \t\t\t\t<form id=\"epkb-ml-search-form\" class=\"epkb-ml-search-input-height--large\" method=\"get\" onsubmit=\"return false;\">\n\t\t\t\t<input type=\"hidden\" id=\"epkb_kb_id\" value=\"1\" >\n\n\t\t\t\t<!-- Search Input Box -->\n\t\t\t\t<div id=\"epkb-ml-search-box\">\n\t\t\t\t\t<input class=\"epkb-ml-search-box__input\" type=\"text\" name=\"s\" value=\"\" aria-label=\"Search the documentation...\"\n\t\t\t\t\t        placeholder=\"Search the documentation...\" aria-controls=\"epkb-ml-search-results\" >\n\t\t\t\t\t<button class=\"epkb-ml-search-box__btn\" type=\"submit\">\n                        <span class=\"epkb-ml-search-box__text\"> Search<\/span>\n                        <span class=\"epkbfa epkbfa-spinner epkbfa-ml-loading-icon\"><\/span>\n                    <\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Search Results -->\n\t\t\t\t<div id=\"epkb-ml-search-results\" aria-live=\"polite\"><\/div>\n\t\t\t<\/form>\n\t\t<\/div>  \n\t\t<\/div>  \t\t\t<\/div>  \n\t\t\t<div id=\"epkb-ml__row-2\" data-feature=\"categories_articles\" class=\"epkb-ml__row\">                \n\t\t<div id=\"epkb-ml__module-categories-articles\" class=\"epkb-ml__module \">  \n\t\t<div id=\"epkb-ml-basic-layout\" role=\"main\" aria-labelledby=\"epkb-ml-basic-layout\" class=\"epkb-layout-container epkb-css-full-reset epkb-basic-template\">\n\t\t\t<div id=\"epkb-content-container\">\n\t\t\t\t<div class=\"epkb-section-container\">\t\n\t\t<div class=\"epkb-three-col eckb-categories-list\" > \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_1\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 20px; border-width: 1px; border-color: #DBDBDB; background-color: #f9f9f9; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 2px; background-color: #FFFFFF; border-top-left-radius: 20px; border-top-right-radius: 20px; border-bottom-color: #777777; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--top-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"224\" data-kb-type=\"category\"  style=\"color: #040138; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"epkb-cat-icon epkb-cat-icon--image \"\n\t\t\t\t\t\t\t\t\t     src=\"https:\/\/help.nexanurse.com\/articles\/file\/2026\/06\/Payment-Billing-Management-in-Nexa-Nurse.png\" alt=\"Payments &amp; Billing\" style=\"max-height: 75px;\" >\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #040138;\" >Payments &amp; Billing<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 4px; padding-left: 10px; padding-right: 10px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"224\"> <li class=\"epkb-articles-coming-soon\">Articles coming soon<\/li>\n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_2\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 20px; border-width: 1px; border-color: #DBDBDB; background-color: #f9f9f9; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 2px; background-color: #FFFFFF; border-top-left-radius: 20px; border-top-right-radius: 20px; border-bottom-color: #777777; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--top-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"225\" data-kb-type=\"category\"  style=\"color: #040138; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"epkb-cat-icon epkb-cat-icon--image \"\n\t\t\t\t\t\t\t\t\t     src=\"https:\/\/help.nexanurse.com\/articles\/file\/2026\/06\/Nursing-Services-in-Nexa-Nurse.png\" alt=\"Nursing Services\" style=\"max-height: 75px;\" >\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #040138;\" >Nursing Services<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 4px; padding-left: 10px; padding-right: 10px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"225\"> <li class=\"epkb-articles-coming-soon\">Articles coming soon<\/li>\n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_3\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 20px; border-width: 1px; border-color: #DBDBDB; background-color: #f9f9f9; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 2px; background-color: #FFFFFF; border-top-left-radius: 20px; border-top-right-radius: 20px; border-bottom-color: #777777; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--top-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"227\" data-kb-type=\"category\"  style=\"color: #040138; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"epkb-cat-icon epkb-cat-icon--image \"\n\t\t\t\t\t\t\t\t\t     src=\"https:\/\/help.nexanurse.com\/articles\/file\/2026\/06\/Account-Profile-Management.png\" alt=\"Account &amp; Profile Management\" style=\"max-height: 75px;\" >\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #040138;\" >Account &amp; Profile Management<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 4px; padding-left: 10px; padding-right: 10px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"227\"> <li class=\"epkb-articles-coming-soon\">Articles coming soon<\/li>\n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_4\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 20px; border-width: 1px; border-color: #DBDBDB; background-color: #f9f9f9; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 2px; background-color: #FFFFFF; border-top-left-radius: 20px; border-top-right-radius: 20px; border-bottom-color: #777777; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--top-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"229\" data-kb-type=\"category\"  style=\"color: #040138; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"epkb-cat-icon epkb-cat-icon--image \"\n\t\t\t\t\t\t\t\t\t     src=\"https:\/\/help.nexanurse.com\/articles\/file\/2026\/06\/Getting-Started.png\" alt=\"Getting Started\" style=\"max-height: 75px;\" >\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #040138;\" >Getting Started<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 4px; padding-left: 10px; padding-right: 10px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"229\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"4582\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 10px; padding-top: 10px;\"  >   \n\t\t<a href=\"https:\/\/help.nexanurse.com\/articles\/knowledgebase\/creating-and-responding-to-support-tickets\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"4582\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #040138;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Creating and Responding to Support Tickets<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"4593\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 10px; padding-top: 10px;\"  >   \n\t\t<a href=\"https:\/\/help.nexanurse.com\/articles\/knowledgebase\/what-is-nexa-nurse\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"4593\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #040138;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What is Nexa Nurse?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"4597\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 10px; padding-top: 10px;\"  >   \n\t\t<a href=\"https:\/\/help.nexanurse.com\/articles\/knowledgebase\/how-nexa-nurse-works\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"4597\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #040138;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How Nexa Nurse Works<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_5\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 20px; border-width: 1px; border-color: #DBDBDB; background-color: #f9f9f9; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 2px; background-color: #FFFFFF; border-top-left-radius: 20px; border-top-right-radius: 20px; border-bottom-color: #777777; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--top-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"230\" data-kb-type=\"category\"  style=\"color: #040138; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"epkb-cat-icon epkb-cat-icon--image \"\n\t\t\t\t\t\t\t\t\t     src=\"https:\/\/help.nexanurse.com\/articles\/file\/2026\/06\/Booking-Appointments-Management.png\" alt=\"Booking &amp; Appointments\" style=\"max-height: 75px;\" >\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #040138;\" >Booking &amp; Appointments<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 4px; padding-left: 10px; padding-right: 10px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"230\"> <li class=\"epkb-articles-coming-soon\">Articles coming soon<\/li>\n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_6\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 20px; border-width: 1px; border-color: #DBDBDB; background-color: #f9f9f9; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 2px; background-color: #FFFFFF; border-top-left-radius: 20px; border-top-right-radius: 20px; border-bottom-color: #777777; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--top-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"232\" data-kb-type=\"category\"  style=\"color: #040138; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"epkb-cat-icon epkb-cat-icon--image \"\n\t\t\t\t\t\t\t\t\t     src=\"https:\/\/help.nexanurse.com\/articles\/file\/2026\/06\/Caregivers-Care-Assistants-in-Nexa-Nurse.png\" alt=\"Caregivers &amp; Care Assistants\" style=\"max-height: 75px;\" >\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #040138;\" >Caregivers &amp; Care Assistants<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 4px; padding-left: 10px; padding-right: 10px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"232\"> <li class=\"epkb-articles-coming-soon\">Articles coming soon<\/li>\n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_7\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 20px; border-width: 1px; border-color: #DBDBDB; background-color: #f9f9f9; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 2px; background-color: #FFFFFF; border-top-left-radius: 20px; border-top-right-radius: 20px; border-bottom-color: #777777; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--top-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"234\" data-kb-type=\"category\"  style=\"color: #040138; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"epkb-cat-icon epkb-cat-icon--image \"\n\t\t\t\t\t\t\t\t\t     src=\"https:\/\/help.nexanurse.com\/articles\/file\/2026\/06\/Safety-Trust-in-Nexa-Nurse.png\" alt=\"Safety &amp; Trust\" style=\"max-height: 75px;\" >\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #040138;\" >Safety &amp; Trust<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 4px; padding-left: 10px; padding-right: 10px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"234\"> <li class=\"epkb-articles-coming-soon\">Articles coming soon<\/li>\n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_8\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 20px; border-width: 1px; border-color: #DBDBDB; background-color: #f9f9f9; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 2px; background-color: #FFFFFF; border-top-left-radius: 20px; border-top-right-radius: 20px; border-bottom-color: #777777; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--top-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"235\" data-kb-type=\"category\"  style=\"color: #040138; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"epkb-cat-icon epkb-cat-icon--image \"\n\t\t\t\t\t\t\t\t\t     src=\"https:\/\/help.nexanurse.com\/articles\/file\/2026\/06\/Care-During-Visits.png\" alt=\"Care During Visits\" style=\"max-height: 75px;\" >\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #040138;\" >Care During Visits<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 4px; padding-left: 10px; padding-right: 10px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"235\"> <li class=\"epkb-articles-coming-soon\">Articles coming soon<\/li>\n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_9\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 20px; border-width: 1px; border-color: #DBDBDB; background-color: #f9f9f9; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 2px; background-color: #FFFFFF; border-top-left-radius: 20px; border-top-right-radius: 20px; border-bottom-color: #777777; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--top-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"236\" data-kb-type=\"category\"  style=\"color: #040138; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"epkb-cat-icon epkb-cat-icon--image \"\n\t\t\t\t\t\t\t\t\t     src=\"https:\/\/help.nexanurse.com\/articles\/file\/2026\/06\/Technology-App-Support-in-Nexa-Nurse.png\" alt=\"Technology &amp; App Support\" style=\"max-height: 75px;\" >\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #040138;\" >Technology &amp; App Support<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 4px; padding-left: 10px; padding-right: 10px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"236\"> <li class=\"epkb-articles-coming-soon\">Articles coming soon<\/li>\n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \n\t\t<\/div>       \t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>   \n\t\t<\/div>    \t\t\t<\/div>  \n\t\t\t<div id=\"epkb-ml__row-3\" data-feature=\"articles_list\" class=\"epkb-ml__row\">                \t\t<div id=\"epkb-ml__module-articles-list\" class=\"epkb-ml__module\">   \n\t\t<div id=\"epkb-ml-article-list-basic-layout\" class=\"epkb-ml-article-list-container\">   \t\t\t\t<h2 class=\"epkb-ml-articles-list__title\">\n\t\t\t\t\t<span>Featured Articles<\/span>\n\t\t\t\t<\/h2>   \n\t\t\t<div class=\"epkb-ml-articles-list__row\"> \n\t\t<!-- Popular Articles -->\n\t\t<section id=\"epkb-ml-popular-articles\" class=\"epkb-ml-article-section\">\n\t\t\t<div class=\"epkb-ml-article-section__head\" role=\"heading\" aria-level=\"3\">Popular Articles<\/div>\n\t\t\t<div class=\"epkb-ml-article-section__body\">\n\t\t\t\t<ul class=\"epkb-ml-articles-list\">    \t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/help.nexanurse.com\/articles\/knowledgebase\/creating-and-responding-to-support-tickets\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"4582\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #040138;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >Creating and Responding to Support Tickets<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/help.nexanurse.com\/articles\/knowledgebase\/what-is-nexa-nurse\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"4593\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #040138;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >What is Nexa Nurse?<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/help.nexanurse.com\/articles\/knowledgebase\/how-nexa-nurse-works\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"4597\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #040138;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >How Nexa Nurse Works<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/section>  \n\t\t<!-- Newest Articles -->\n\t\t<section id=\"epkb-ml-newest-articles\" class=\"epkb-ml-article-section\">\n\t\t\t<div class=\"epkb-ml-article-section__head\" role=\"heading\" aria-level=\"3\">Newest Articles<\/div>\n\t\t\t<div class=\"epkb-ml-article-section__body\">\n\t\t\t\t<ul class=\"epkb-ml-articles-list\">    \t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/help.nexanurse.com\/articles\/knowledgebase\/how-nexa-nurse-works\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"4597\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #040138;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >How Nexa Nurse Works<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/help.nexanurse.com\/articles\/knowledgebase\/what-is-nexa-nurse\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"4593\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #040138;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >What is Nexa Nurse?<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/help.nexanurse.com\/articles\/knowledgebase\/creating-and-responding-to-support-tickets\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"4582\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #040138;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >Creating and Responding to Support Tickets<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/section>  \n\t\t<!-- Recent Articles -->\n\t\t<section id=\"epkb-ml-recent-articles\" class=\"epkb-ml-article-section\">\n\t\t\t<div class=\"epkb-ml-article-section__head\" role=\"heading\" aria-level=\"3\">Recently Updated Articles<\/div>\n\t\t\t<div class=\"epkb-ml-article-section__body\">\n\t\t\t\t<ul class=\"epkb-ml-articles-list\">    \t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/help.nexanurse.com\/articles\/knowledgebase\/how-nexa-nurse-works\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"4597\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #040138;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >How Nexa Nurse Works<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/help.nexanurse.com\/articles\/knowledgebase\/what-is-nexa-nurse\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"4593\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #040138;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >What is Nexa Nurse?<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/help.nexanurse.com\/articles\/knowledgebase\/creating-and-responding-to-support-tickets\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"4582\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #040138;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >Creating and Responding to Support Tickets<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/section>  \n\t\t\t<\/div>\n\n\t\t<\/div>        \t\t<\/div>  \t\t\t<\/div>  \n\t\t\t<div id=\"epkb-ml__row-4\" data-feature=\"faqs\" class=\"epkb-ml__row\">                \t\t<div id=\"epkb-ml__module-faqs\" class=\"epkb-ml__module\">   \t\t\t<style>\t    \n\t\t\t.epkb-faqs__item__question { color: #000000!important; }\n\t\t\t.epkb-faqs__item__answer { color: #000000!important; }\n\t\t\t\n\t\t\t.epkb-faqs__item-container { border-color: #e8e8e8!important; }\n\t\t\t.epkb-faqs__item-container--active .epkb-faqs__item__question { border-color: #e8e8e8!important; }\n\t\t\t\n\t\t\t.epkb-faqs__item__question { background-color: #FFFFFF; }\n\t\t\t.epkb-faqs__item__answer { background-color: #FFFFFF; }\n\t\t\t.epkb-faqs__item__question__icon { color: #000000; }\t.epkb-faqs-title { text-align: center!important; }\t\t\t<\/style>\t\n\t\t<div id=\"epkb-ml-faqs-basic-layout\" class=\"epkb-faqs-container epkb-faqs-accordion-mode epkb-faqs-space-medium epkb-faqs-border-rounded epkb-faqs-border-all epkb-faqs-icon-left epkb-faqs-compact-medium epkb-faqs-col-2\"> \t\t\t\t<h2 class=\"epkb-faqs-title\">\n\t\t\t\t\t<span>Frequently Asked Questions<\/span>\n\t\t\t\t<\/h2>\t\t\n\t\t\t<div class=\"epkb-faqs-cat-content-container\">\t\t\t\t\n\t\t\t\t\t<div class=\"epkb-faqs-cat-container\" id=\"epkb-faqs-cat-233\"> \n\t\t\t\t\t\t<div class=\"epkb-faqs__items-list-container\">\n\t\t\t\t\t\t\t<div class=\"epkb-faqs__items-list epkb-list-column-1\"> \t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item-container\" id=\"epkb-faqs-article-1759\" >\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question\" data-faq-type=\"module\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">     \t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-closed epkbfa epkbfa-angle-down\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-open epkbfa epkbfa-angle-up\"><\/div>    \t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__text\">Can I cancel or reschedule an appointment?<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer__text\">    <p>Yes. Appointments can be cancelled or rescheduled through the Nexa Nurse app. Cancellation and rescheduling policies may vary depending on how close the request is to the scheduled visit.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<\/div>  \t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item-container\" id=\"epkb-faqs-article-1758\" >\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question\" data-faq-type=\"module\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">     \t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-closed epkbfa epkbfa-angle-down\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-open epkbfa epkbfa-angle-up\"><\/div>    \t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__text\">Are all nurses verified and licensed?<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer__text\">    <p>Yes. Every nurse on the Nexa Nurse platform undergoes credential verification, license validation, background screening, and onboarding before being approved to provide care services.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<\/div>  \t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item-container\" id=\"epkb-faqs-article-1761\" >\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question\" data-faq-type=\"module\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">     \t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-closed epkbfa epkbfa-angle-down\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-open epkbfa epkbfa-angle-up\"><\/div>    \t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__text\">Do you provide elderly care services?<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer__text\">    <p>Yes. In addition to nursing care, Nexa Nurse provides caregivers and care assistants who can support elderly individuals with daily living activities, companionship, mobility assistance, and long-term care needs.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<\/div>  \t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item-container\" id=\"epkb-faqs-article-1760\" >\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question\" data-faq-type=\"module\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">     \t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-closed epkbfa epkbfa-angle-down\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-open epkbfa epkbfa-angle-up\"><\/div>    \t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__text\">What payment methods do you accept?<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer__text\">    <p>Nexa Nurse accepts debit cards, bank transfers, and other approved digital payment methods through our secure payment system.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<\/div>  \t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item-container\" id=\"epkb-faqs-article-1762\" >\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question\" data-faq-type=\"module\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">     \t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-closed epkbfa epkbfa-angle-down\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-open epkbfa epkbfa-angle-up\"><\/div>    \t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__text\">Which areas do you currently serve?<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer__text\">    <p>Nexa Nurse serves clients across all 36 states of Nigeria and the Federal Capital Territory (FCT). Through our digital platform, individuals and families can request nursing care and caregiver services nationwide. Service availability and response times may vary depending on location, but our goal is to make quality healthcare accessible to every Nigerian, wherever they are.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<\/div>  \t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item-container\" id=\"epkb-faqs-article-1737\" >\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question\" data-faq-type=\"module\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">     \t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-closed epkbfa epkbfa-angle-down\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-open epkbfa epkbfa-angle-up\"><\/div>    \t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__text\">Can family members track visits?<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer__text\">    <p>Yes. With the client's consent, authorized family members can receive visit notifications, appointment updates, and care status information through the Nexa Nurse platform. This helps families stay informed and reassured about their loved one's care.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<\/div>  \n\t\t\t\t\t\t\t<\/div>  \n\t\t\t\t\t\t\t<div class=\"epkb-faqs__items-list epkb-list-column-2\"> \t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item-container\" id=\"epkb-faqs-article-1738\" >\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question\" data-faq-type=\"module\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">     \t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-closed epkbfa epkbfa-angle-down\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-open epkbfa epkbfa-angle-up\"><\/div>    \t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__text\">What happens in an emergency?<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer__text\">    <p>Nexa Nurse is not a replacement for emergency medical services. In a medical emergency, you should immediately contact your local emergency services or visit the nearest hospital. If a nurse encounters an emergency during a visit, they will follow established clinical protocols, provide immediate assistance within their scope of practice, and coordinate emergency medical support when necessary.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<\/div>  \t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item-container\" id=\"epkb-faqs-article-1739\" >\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question\" data-faq-type=\"module\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">     \t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-closed epkbfa epkbfa-angle-down\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-open epkbfa epkbfa-angle-up\"><\/div>    \t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__text\">Are services available 24\/7?<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer__text\">    <p>Yes. Nexa Nurse operates 24 hours a day, 7 days a week, including weekends and public holidays. Availability may vary by location and service type, but our platform is always accessible for bookings, support requests, and care coordination.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<\/div>  \t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item-container\" id=\"epkb-faqs-article-1720\" >\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question\" data-faq-type=\"module\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">     \t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-closed epkbfa epkbfa-angle-down\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-open epkbfa epkbfa-angle-up\"><\/div>    \t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__text\">Can I request a specific nurse?<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer__text\">    <p>Yes. If you have previously worked with a nurse through Nexa Nurse and would like to continue receiving care from the same professional, you can request them when making a booking. Assignments are subject to the nurse's availability and scheduling.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<\/div>  \t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item-container\" id=\"epkb-faqs-article-1721\" >\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question\" data-faq-type=\"module\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">     \t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-closed epkbfa epkbfa-angle-down\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-open epkbfa epkbfa-angle-up\"><\/div>    \t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__text\">What if my nurse is late?<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer__text\">    <p>We understand that timely care is important. If a nurse is delayed due to traffic, weather, or other unforeseen circumstances, you will receive updates through the Nexa Nurse app. If a significant delay occurs, our support team will work to provide an alternative caregiver whenever possible.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<\/div>  \t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item-container\" id=\"epkb-faqs-article-1722\" >\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question\" data-faq-type=\"module\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">     \t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-closed epkbfa epkbfa-angle-down\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__icon epkb-faqs__item__question__icon-open epkbfa epkbfa-angle-up\"><\/div>    \t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__question__text\">How quickly can I get a nurse?<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-faqs__item__answer__text\">    <p>Nexa Nurse offers both scheduled and on-demand care services. Depending on your location and the availability of healthcare professionals, a nurse can often be assigned within a few hours. For urgent requests, our team works to connect you with the nearest available nurse as quickly as possible.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<\/div>  \n\t\t\t\t\t\t\t<\/div>  \n\t\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t<\/div>  \t\t\t<\/div>\t\t\t\t\t\t\t<!--suppress JSUnresolvedVariable -->\n\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Can I cancel or reschedule an appointment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. 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For urgent requests, our team works to connect you with the nearest available nurse as quickly as possible.\"}}]}<\/script>   \n\t\t<\/div>\t\t\t<\/div>  \t\t\t<\/div>  \n\t\t\t<div id=\"epkb-ml__row-5\" data-feature=\"resource_links\" class=\"epkb-ml__row\">                \t\t\t<\/div>  \t\t<\/div>   \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1701","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.nexanurse.com\/articles\/wp-json\/wp\/v2\/pages\/1701","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.nexanurse.com\/articles\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.nexanurse.com\/articles\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.nexanurse.com\/articles\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.nexanurse.com\/articles\/wp-json\/wp\/v2\/comments?post=1701"}],"version-history":[{"count":8,"href":"https:\/\/help.nexanurse.com\/articles\/wp-json\/wp\/v2\/pages\/1701\/revisions"}],"predecessor-version":[{"id":4503,"href":"https:\/\/help.nexanurse.com\/articles\/wp-json\/wp\/v2\/pages\/1701\/revisions\/4503"}],"wp:attachment":[{"href":"https:\/\/help.nexanurse.com\/articles\/wp-json\/wp\/v2\/media?parent=1701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}